Assistant Manager

QUANTUM RESIDENTIAL•Eugene, OR

21h•$23 - $23•Onsite

About The Position

The Assistant Manager supports the day-to-day operation of a residential development, helping convert prospective residents into leases, maintain and increase occupancy, communicate with existing residents, and promote lease renewals. The role also includes receiving and posting rent, preparing reports, maintaining office and lease records, and assisting the on-site manager with property operations in accordance with Quantum Residential standards. The Assistant Manager supports marketing and leasing, resident relations, lease administration, and accounting procedures. At affordable-housing properties, the role also assists with regulatory compliance and certifications under LIHTC and HUD guidelines. The position reports directly to the on-site manager and, when the manager is absent, supervises and schedules maintenance and on-site personnel.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures.
Excellent time-management skills and the ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American money and units of weight, volume, and distance.
Valid driver’s license and valid liability insurance.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 25 pounds and rare lifting or moving of more than 50 pounds.
May require use of a personal vehicle, overtime to meet deadlines, and out-of-town travel to conferences.

Nice To Haves

Two years of related property-management experience or training is preferred.
Equivalent combination of education and experience may qualify.

Responsibilities

Respond to telephone inquiries, show apartments, follow up with prospects, and use sales skills to convert prospects into leases.
Monitor telephone and walk-in traffic using guest cards and traffic logs; maintain a quality presentation of model apartments and tour routes.
Obtain lease information, complete lease applications, conduct required credit and reference checks, and set up and maintain lease files.
Conduct periodic market surveys when requested and contact residents whose leases are eligible for renewal to encourage retention.
Perform move-in inspections and review welcome packets with new residents.
Maintain legal records and files, input daily activity on daily and vacancy reports, and assist with resident service requests, problems, and complaints.
Assist with newsletters, promotional flyers, community activities, and events.
Collect, record, and deposit rental payments, application fees, and security deposits; maintain account records and journals; and help prepare weekly and monthly reports.
Help prepare legal action for evictions when necessary.
At applicable affordable-housing sites, assist with timely compliance with regulatory agencies and investors, including initial and annual certifications, rent increases, and utility allowances under LIHTC and HUD guidelines.
Help prepare applicable sites for Management and Occupancy Reviews (MOR), REAC, Housing Quality Standards (HQS), regulatory agency and investor audits, and inspections.
Assist the on-site manager with coordinating day-to-day development activities and maintaining office clerical, filing, and record-keeping systems.
In the manager’s absence, supervise and schedule maintenance and on-site personnel.
Work with property management, administrative staff, staff at other developments, outside vendors, and service providers.
Perform other tasks as assigned.