Assistant Store Manager (Full-time) - Grand Prairie, TX

Hibbett•Grand Prairie, TX

10d

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for meeting store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager is passionate about outstanding customer service and promoting merchandise, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager helps control company assets; supports selling, restocking, merchandising, ordering, and scheduling; assists with recruiting, training, and evaluating personnel; and guides employees and customers across departments. The position monitors inventory, sales statistics, expenses, inventory movement, and customer trends to support profitability and keeps the Store Manager informed. It also maintains customer service standards, performs general administrative duties, directs staff, and protects company assets and financial information by following internal controls and reporting potential fraud risks.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers in all departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide assistance to customers, including during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks.
Perform general administrative duties and train in Store Manager responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.