Assistant Manager

Southern Multifoods•Princeton, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain excellence in quality, service, and cleanliness. It also involves fostering a positive, cooperative atmosphere among employees and customers and maintaining knowledge of restaurant equipment and its operation. The position includes assisting with hiring, training, and reviewing employee performance; accounting and reporting responsibilities; administering the ACT program; preparing customer orders to specification; and contributing as a team member to consistent customer satisfaction. The role is performed under general supervision and involves continuous contact with customers and employees. The job description states that normally eight to eighteen months are required to gain job knowledge.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Help maintain quality, service, cleanliness, and hospitality standards.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate restaurant equipment.
Supervise Shift Leaders and Team Members when acting as manager in charge (MIC).
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through excellent quality, service, and cleanliness.
Prioritize workload by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.