Assistant Manager

Southern Multifoods•Athens, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role focuses on customer satisfaction, quick and efficient service, quality products, and excellence in quality, service, and cleanliness. It also involves maintaining a positive, cooperative atmosphere among employees and customers and learning to operate all restaurant equipment. The position is performed under general supervision and involves continuous contact with customers and employees. The job description states that eight to eighteen months are normally required to gain job knowledge.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, aggressive, and well mannered.
Be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Be able to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Be able to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Work as a team member to maintain consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, maintaining the dining room second, and maintaining the work area third.
Operate all kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.
Help ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Create and maintain a positive, cooperative atmosphere among employees and customers.