ASSISTANT MANAGER

European Wax Center•North Attleborough, MA

22h•$19 - $21•Onsite

About The Position

As an Assistant Sales Manager at an Artemis Wax–owned European Wax Center, you lead the front desk sales team and set the standard for the guest experience. You model strong sales performance, coach and develop Sales & Guest Experience Associates, and help the Center Manager run the center day to day. This is a sales leadership role and preparation for potential growth into a Center Manager role.

Requirements

One year of supervisory or leadership experience in a sales role.
Bachelor’s degree or equivalent related experience.
Proficiency in Microsoft Office.
Demonstrated results-oriented leadership.
Self-motivated and process focused.
Team-member centric, professional, and committed to the company’s values.
Outstanding communication skills.
Must be able to work effectively in a fast-paced environment, communicate with others, and accept constructive feedback from direct supervisors.
Must be able to change activities often, cope with interruptions, and move between several tasks happening at the same time.
Must be able to stand or sit for up to 8 hours per day.
Must be able to lift up to 30 lbs. occasionally.
Full availability is required.

Responsibilities

Model sales performance and coach and develop Sales & Guest Experience Associates.
Meet sales goals for service packages and memberships and help the team meet its goals.
Foster a guest-centric environment in a fast-paced setting.
Set the standard for the guest experience and hold the front desk team accountable.
Follow check-in and booking procedures, schedule accurately, and maintain conversion and prebooking at company standards.
Manage the center day to day when the Center Manager is absent.
Meet regularly with the Center Manager to set direction and review performance.
Provide recognition and feedback to the team.
Ensure the center meets brand standards.
Help manage center performance across revenue and sales metrics.
Review results daily, coach appropriate behaviors, and plan ahead.
Create action plans with the team to improve daily, weekly, monthly, and annual performance.
Help manage guest traffic, conversion, and staffing.
Support center operations, including payroll, ordering, and compliance.
Review the appointment schedule to find and correct booking errors.
Assist with processing membership payments as assigned by management.