Assistant Manager

Bagel Brands•Rochester, MN

5d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM helps run the store and make a positive impact on the team and community. The role involves learning the business to a General Manager level over the course of a year while demonstrating the work of a Team Member and Shift Leader with ease, enthusiasm, and excellence. The AGM builds genuine guest connections, develops the team, supports store goals, and champions Caribou’s purpose, culture, and values. They contribute to sales, operations, administration, inventory, and problem resolution, while taking ownership of their own growth and seeking feedback. The physical requirements include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours; the demands may be met with or without reasonable accommodation.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop understanding of the business to the level of a General Manager over the course of a year.
Create meaningful guest connections and teach the team to do the same.
Foster speed through effective deployment, in-the-moment problem solving, and team motivation.
Help achieve sales goals by connecting speed with service.
Lead problem resolution with calmness, professionalism, emotional maturity, and active listening.
Connect day-to-day behaviors to business results while developing understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their impact on business success.
Manage store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory when necessary.
Consider the success of the entire store, including subsequent shifts.
Investigate root causes of problems and create sustainable change.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal development, seek feedback, and pursue learning and growth.
Lead with a broad view of the Caribou brand, from shift to store to district to company.
Champion the company’s culture, purpose, and values in interactions.
Build an open and trusting relationship with the General Manager.
Pursue store goals and create day-making experiences.