Assistant Manager(02814) - 200 East Norris
About The Position
The Assistant Manager works collaboratively with store management to oversee daily operations at the 200 East Norris location in Ottawa, United States. The role leads and supports a team, maintains customer-service and operational standards, and helps ensure efficient store performance. Duties include shift management, cash handling, inventory support, customer issue resolution, food preparation and delivery support, team training, scheduling, payroll assistance, and workforce planning. The position requires flexibility to work various shifts, including evenings, weekends, and holidays, and involves regularly lifting up to 25 pounds and standing for extended periods.
Requirements
- Strong leadership and team-management skills, including the ability to motivate and develop others.
- Excellent customer-service orientation and a friendly, positive, and empathetic attitude.
- Proficiency in cash handling, basic math, and accurate financial transactions.
- Ability to multitask and work in a fast-paced, dynamic environment.
- Strong organizational, time-management, problem-solving, and analytical skills.
- Flexible availability for various shifts, including evenings, weekends, and holidays.
- Ability to regularly lift up to 25 pounds and stand for extended periods.
- Proficiency with point-of-sale (POS) systems and other store technology platforms.
- Excellent verbal and written communication skills.
- Conflict-resolution and interpersonal skills for managing team dynamics.
- Ability to work collaboratively and contribute to an inclusive team environment.
Nice To Haves
- Proven experience in food service or retail management.
- Experience with inventory management and supply chain coordination.
- Food safety knowledge or willingness to obtain food safety certification.
- High school diploma or equivalent.
Responsibilities
- Oversee daily store operations and ensure adherence to company standards.
- Lead, motivate, and support team members in a positive and inclusive work environment.
- Manage shift operations, including opening and closing procedures.
- Handle cash management, financial transactions, and reconciliation.
- Assist with inventory management, supply ordering, and stock rotation.
- Respond to customer inquiries and resolve issues with a customer-focused approach.
- Maintain store cleanliness, organization, and compliance with food safety and health standards.
- Participate in food preparation and delivery processes as needed.
- Collaborate with the store manager to implement company policies, analyze performance metrics, and achieve organizational goals.
- Train, develop, and mentor new team members and provide constructive feedback.
- Assist with scheduling, payroll management, and workforce planning.
- Use problem-solving and decision-making skills in fast-paced, high-pressure situations.
- Communicate with team members and management to maintain transparency and alignment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
