Customer Service Rep(02814) - 200 East Norris

Domino's Franchise•Ottawa, IL

About The Position

The Customer Service Representative serves as a key connection between the company and its customers, delivering service intended to build lasting relationships and improve customer satisfaction. The role is based at the company's Ottawa, United States location and involves working collaboratively with the team in a dynamic, customer-focused environment. The representative responds to customer inquiries, processes orders and cash transactions, resolves issues, performs administrative work, and helps maintain an organized workplace. The role requires professional, empathetic communication, attention to detail, effective multitasking, and adherence to company policies and procedures.

Requirements

Exceptional communication skills and the ability to interact professionally and warmly with diverse customers.
Customer-focused mindset, positive attitude, and commitment to service excellence.
Ability to work flexible schedules, including weekends and holidays, reliably and punctually.
Ability to follow directions and established company procedures.
Excellent multitasking and time-management abilities in a fast-paced environment.
Strong problem-solving and conflict-resolution skills, with the ability to think analytically and act decisively.
Attention to detail and organizational skills.
Team-oriented approach and willingness to support colleagues.
Active listening and emotional intelligence to understand customer needs and respond empathetically.
Ability to stand for extended periods and lift up to 25 lbs. when required.
Resilience and adaptability in a dynamic, customer-focused setting.

Nice To Haves

Basic computer literacy for order processing and data entry.
Familiarity with customer relationship management (CRM) systems.

Responsibilities

Answer incoming customer calls and respond to inquiries promptly and professionally, using active listening and care.
Process customer orders accurately and efficiently.
Handle cash transactions in accordance with company cash-handling procedures.
Resolve customer issues and complaints empathetically and decisively, seeking effective solutions.
Maintain a clean and organized work environment.
Collaborate with team members, support colleagues, and help ensure seamless operations.
Perform administrative tasks accurately and efficiently.
Follow company policies and procedures and maintain transparency in customer interactions.
Manage multiple customer requests without compromising service quality.
Contribute to a positive and inclusive workplace through supportive, respectful communication.