ASSISTANT MANAGER

Ace Parking • South Lake Tahoe, CA

2d

About The Position

The Assistant Manager assists with all aspects of daily hotel valet operations to support a seamless guest experience. The role helps manage valet attendants and coordinates with other hotel departments to maintain high standards of service and guest satisfaction. The Assistant Manager supports operational, staffing, safety, financial, customer service, communication, and team-development activities, and upholds the company's core values.

Requirements

• Bachelor’s degree or equivalent education and experience.
• At least 3 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer-facing parking or valet program.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift items weighing up to 50 pounds.

Nice To Haves

• Financial acumen.

Responsibilities

• Assist with managing day-to-day valet operations and ensuring compliance with established procedures and standards.
• Assist with personnel utilization, interviewing and selection, policy compliance, training oversight, supervision, performance reviews, and compliance with laws and regulations.
• Assist with implementing operational procedures to improve efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable, provide regular performance feedback, and conduct performance evaluations.
• Promote professionalism, accountability, and exceptional customer service.
• Help maintain a safe environment for employees and guests, including vehicle safety and traffic control.
• Help maintain valet equipment, including key storage systems, parking booths, and signage.
• Help ensure the valet parking area is clean and presentable.
• Assist with monitoring financial performance, including revenue, expenses, and labor costs.
• Help identify revenue growth opportunities through promotions, pricing strategies, or additional services.
• Track operational efficiency, customer service, and financial performance metrics, and meet or exceed established performance targets.
• Help train and motivate valet staff to provide exceptional customer service.
• Respond to customer inquiries, concerns, and complaints professionally and promptly.
• Coordinate with hotel management and other departments to support a seamless guest experience.
• Foster clear, open communication within the valet team and with other departments.
• Conduct staff meetings in the Manager's absence to share information and gather input.
• Create a positive, supportive work environment that promotes belonging and teamwork.
• Assist with team member development.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Flexible Spending Accounts.
• 401(k).
• Vacation and sick leave.
• Holiday benefits.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level