About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, and setting an example for the crew. The role requires following all policies and procedures and expecting the same from team members. Additional areas of responsibility include staffing, paperwork, food management, scheduling, maintaining standards and a professional image, customer service, attendance and punctuality, store cleanliness, marketing, and profitability. The position also includes general store-team duties such as operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery-specific duties, including delivering products by car to customers and distributing flyers and door hangers. The work involves standing for most tasks, short-distance walking, desk work for paperwork, and physical tasks such as lifting and carrying supplies, moving trays, reaching, bending, and occasionally climbing stairs or ladders. Working conditions can include temperature extremes, food odors, cornmeal dust, hot surfaces, sharp edges, moving mechanical parts, cramped spaces, and varying weather. Delivery work may involve driving, walking, and climbing stairs at customer locations.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
  • Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings and private homes, while carrying products.
  • Ability to meet the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, reaching, bending, and occasional stair or ladder climbing.

Responsibilities

  • Manage all activities during the shift.
  • Control costs, inventory, and cash.
  • Maintain customer relations and set an example for the crew.
  • Follow all policies and procedures and expect crew members to do the same.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain store image and operating standards.
  • Provide great customer service and promote attendance and punctuality.
  • Maintain store cleanliness, support marketing, and contribute to profitability.
  • Operate equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
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