About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store image and standards, customer service, attendance, cleanliness, marketing, and profitability. The manager must set an example, follow all policies and procedures, and expect the same from the crew. The role also includes general store-team duties such as operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery duties, including delivering products by car to customers, delivering flyers and door hangers, and navigating the designated delivery area.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Eye-hand coordination and the ability to make precise, rapid movements.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Valid driver's license with a safe driving record that meets company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Navigational skills to read a map and locate addresses within the delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings and private homes, while carrying products.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

  • Oversee all activities and operations during the shift.
  • Manage cost, inventory, and cash controls.
  • Handle customer relations and provide great customer service.
  • Manage staffing, paperwork, food, and work schedules.
  • Maintain the store's image, standards, cleanliness, and profitability.
  • Support marketing activities and ensure attendance and punctuality.
  • Operate equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers.
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