Property Manager- Lakeview
About The Position
Cornerstone Residential is a property management company focused on providing exceptional service and maximizing revenue for its partners. The company manages over 23,000 housing units across 229 communities in the western and mid-United States. Cornerstone emphasizes resident and employee satisfaction to maintain high occupancy rates and foster community loyalty, aiming to create welcoming living environments that drive income growth for property owners. The Property Manager serves as a business leader responsible for resident customer service, property operations, leasing, renewals, collections, financial reporting, supplies, and communications for an assigned residential property. This role involves managing the daily operations, team members, activities, and resources to achieve budgeted financial and operational goals, while ensuring compliance with Company policies, Fair Housing, ADA, FCRA, and other relevant housing laws.
Requirements
- Prior experience in multi-family property management.
- Working knowledge of OneSite or other property management software.
- Reliable transportation, auto insurance, and a valid driver’s license.
- Proven ability to market properties.
- Strong communication and customer service skills.
- LIHTC Experience
Nice To Haves
- CAM, ARM, or CCRM certification.
- Bilingual or multilingual skills.
Responsibilities
- Manage day-to-day operations, including property inspections, vacant unit condition verification, and long-range capital improvements planning.
- Ensure daily deposit and recording of all monies received, and confirm proper bookkeeping procedures.
- Compile weekly/monthly property status reports.
- Respond promptly to resident concerns, comments, and/or complaints.
- Prepare move-in paperwork, keys, and remotes for new residents.
- Operate the office in a professional, clean, uncluttered, and well-staffed manner.
- Inspect make-ready apartments prior to move-in.
- Maintain and/or create a resident renewal program to encourage resident retention.
- Create a sense of community at the property while maintaining the policy of non-fraternization.
- Manage property maintenance with the assistance of the maintenance team, including requests for repairs and evaluation of work order completion.
- Maintain compliance with required permits for operating the property (e.g., pool, elevator).
- Monitor electric, water, and gas usage on the property.
- Approve and submit invoices for payment in a timely manner.
- Maintain accurate records of property transactions (e.g., rent rolls, delinquency reports, move-in/move-outs) and submit on a timely basis.
- Complete variance reports and other weekly reports.
- Ensure rent and other charges are collected timely and posted daily.
- Ensure proper legal notices are given and deadlines are met concerning filing evictions, writs, and attending court hearings.
- Ensure compliance with community policies and lease agreements, respond to violations, and communicate with residents.
- Assess move-out condition of apartments and ensure a final account statement is sent with the final disposition.
- Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
- Create, mentor, and manage a cohesive property management team in accordance with policies.
- Coordinate orientation and ongoing training programs for property staff.
- Complete performance reviews for staff and make recommendations for salary increases and/or advancement.
- Manage time off for the property management team and submit payroll for processing.
- Ensure staff receives new hire safety orientation and annual safety training.
- Coordinate with the maintenance supervisor, attend monthly safety meetings and training for property staff, and monitor the use of proper safety precautions.
- Follow company procedures and report any workers’ compensation issues and/or employee incidents immediately to the workers’ compensation carrier, management, and human resources.
- Understand the market and sub-market aspects that could impact occupancy and/or income.
- Assist with the creation of marketing surveys and understand marketing strategies to secure prospective residents.
- Supervise the leasing team to ensure the property is rented to its fullest capacity.
- Perform other duties as assigned or requested to support property operations.
Benefits
- Medical, Dental, and Vision
- Supplemental Insurance available
- Employer paid Life, AD&D, LTD, and STD
- 401k Plan
- Paid Vacation Time
- Paid Sick Time
- Opportunity for career advancement and continued education
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
