About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store appearance and standards, customer service, attendance, cleanliness, marketing, and profitability. The role requires setting an example for the crew and following all company policies and procedures while expecting the same from team members. The position also involves general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Training and orientation are provided on the job. The role may include delivering products and flyers or door hangers, and requires a valid driver's license with a safe driving record and access to an insured vehicle for delivery. Work includes standing for most tasks, walking, sitting to complete paperwork, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, driving, and frequent hand use. Conditions may include variable weather and temperatures, food odors, cornmeal dust, cramped cooler spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly; ability to make correct monetary change.
  • Ability to comprehend and give written instructions and communicate verbally with customers and coworkers, in person and by telephone.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to use a computer keyboard or touch screen to enter orders.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to perform the described physical tasks, including lifting supplies weighing up to 50 pounds, walking, climbing, bending, reaching, and frequent hand use.

Responsibilities

  • Manage all activities during the shift.
  • Control costs, inventory, and cash, and maintain customer relations.
  • Set an example for the crew and follow company policies and procedures.
  • Handle staffing, paperwork, food management, and scheduling.
  • Maintain store image, standards, cleanliness, customer service, attendance, and punctuality.
  • Contribute to marketing and store profitability.
  • Operate store equipment; stock ingredients; prepare products; process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products and distribute flyers or door hangers when required.
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