Assistant Manager (Woods at Johnson Mill)

Block Real Estate Services•Johnson, AR

About The Position

The Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. The role helps drive occupancy, revenue, and resident satisfaction while supporting efficient operations, strong financial controls, and a high-quality community experience. The Assistant Manager supports leasing and marketing, monitors property performance, and assists with financial and administrative processes, including accounts receivable, accounts payable, and documentation. The role also supports resident engagement, coordinates with maintenance and vendors, and helps maintain unit readiness and community standards. The Assistant Manager may act in the Community Manager’s capacity during their absence and provides support to the onsite team and community leadership.

Requirements

Strong leadership, customer service, and problem-solving skills.
Excellent written and verbal communication skills.
Comfort using property management systems and digital platforms.
Basic understanding of financial operations, including accounts receivable and accounts payable.
Ability to multitask in a fast-paced environment.
Valid driver’s license and reliable transportation.
Ability to operate property equipment and vehicles, including golf carts where applicable.
Weekend availability is required at most properties.
Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation.

Nice To Haves

Yardi experience is preferred.

Responsibilities

Support daily property operations and partner with the Community Manager.
Guide and support onsite team members to promote strong performance and customer service.
Assist with training and development of team members.
Act in the Community Manager’s capacity during their absence.
Support leasing activities, including prospect engagement, tours, applications, and renewals.
Monitor leasing activity, occupancy trends, and delinquency, and support strategies to meet performance goals.
Support marketing efforts, including social media, online presence, and reputation management.
Assist with creating content and maintaining consistent digital communication.
Analyze property performance metrics and contribute to operational improvements.
Manage accounts receivable tasks, including collections, delinquency follow-up, payment plans, and eviction preparation.
Support accounts payable processes, including invoice coding and vendor coordination.
Ensure accurate and compliant lease, renewal, and resident-file documentation.
Assist with reporting, administrative functions, and office operations.
Help plan and execute resident events and engagement initiatives.
Build relationships with residents and ensure timely resolution of concerns.
Coordinate with maintenance to support work order completion and unit readiness.
Assist with inspections, move-in readiness, and maintaining community standards and curb appeal.
Monitor vendor performance to ensure quality service delivery.
Complete required training courses and professional development.
Support the community leadership team and office operations as needed.