Assistant Manager (Woods at Johnson Mill)

Block Real Estate Services, LLC•Springdale, AR

4d•$20 - $22•Onsite

About The Position

The Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. The role helps drive occupancy, revenue, and resident satisfaction while supporting efficient operations, financial controls, and a high-quality community experience. The Assistant Manager may act as Community Manager in their absence.

Requirements

Strong leadership, customer service, and problem-solving skills.
Excellent written and verbal communication skills.
Comfort using property management systems and digital platforms.
Basic understanding of financial operations, including accounts receivable and accounts payable.
Ability to multitask in a fast-paced environment.
Valid driver's license and reliable transportation.
Ability to operate property equipment and vehicles, including golf carts where applicable.
Weekend availability is required at most properties.
Ability to perform the physical requirements of the role, with or without reasonable accommodation.

Nice To Haves

Yardi experience.

Responsibilities

Support daily property operations and partner with the Community Manager.
Guide and support onsite team members, and assist with their training and development.
Support leasing activities, including prospect engagement, tours, applications, and renewals.
Monitor leasing activity, occupancy trends, and delinquency, and support strategies to meet performance goals.
Support marketing efforts, including social media, online presence, and reputation management.
Create content and maintain consistent digital communication.
Analyze property performance metrics and contribute to operational improvements.
Manage accounts receivable activities, including collections, delinquency follow-up, payment plans, and eviction preparation.
Support accounts payable, including invoice coding and vendor coordination.
Maintain accurate and compliant lease, renewal, and resident-file documentation.
Assist with reporting, administrative functions, and office operations.
Help plan and execute resident events and engagement initiatives.
Build relationships with residents and resolve concerns in a timely manner.
Coordinate with maintenance to support work-order completion and unit readiness.
Assist with inspections and move-in readiness, and maintain community standards and curb appeal.
Monitor vendor performance to ensure quality service delivery.
Complete required training and professional development.
Support the community leadership team and office operations as needed.