Assistant Manager

Easterseals-Goodwill Northern Rocky Mountain Brand • Billings, MT

8d

About The Position

The Assistant Manager assists with retail and production operations to maximize sales potential and performs management tasks when the manager is absent. The role supports planning and training, sets a professional example for staff, and actively participates on the management team. The primary focus is production, but the Assistant Manager must also be knowledgeable and proficient in retail operations. The position is responsible for store performance and meeting budgets for revenue, payroll, and controllable expenses.

The Assistant Manager helps plan staffing and forecast, plan, and track salary expenditures using the staffing model. The role also supports timely and accurate paperwork and electronic reporting related to HR, safety and asset protection, and accounting. The position requires flexible hours, including evenings and weekends, and may involve shifts longer than 40 hours per week, occasional overnight travel, and weekend work when applicable. Reliable transportation, a valid driver’s license, proof of personal vehicle insurance, and passing a DMV check are required. All positions require completion of a background check.

Requirements

• 0–2 years of retail or comparable management experience.
• Sensitive to guest needs and wishes.
• Computer experience and competence using the internet and a variety of software applications.
• Strong interpersonal, communication, monetary, organizational, and decision-making skills.
• Ability to read, write, and speak English to communicate with staff and guests.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Ability to lift and carry 20–100 pounds with team lifting or mechanical assistance.
• Ability to stand, stoop, bend, or carry for extended periods; go up and down steps; and stand and walk for an entire shift.
• Tolerance for extreme changes in temperature and humidity.
• Ability to work flexible hours, evenings, weekends, or longer shifts as needed; may be required to work more than 40 hours per week.
• Reliable transportation, a valid driver’s license, and proof of personal vehicle insurance.
• Must pass a DMV check and complete a background check.

Nice To Haves

• Ability to work effectively with people with disabilities or other special needs.
• Experience with profit and loss, sales, or cost management accountability.

Responsibilities

• Assist with retail and production operations to achieve maximum sales potential.
• Perform management tasks in the manager’s absence.
• Assist the manager with planning and training.
• Set a professional example for staff and participate actively in the management team.
• Conduct regular staff meetings, including daily toolbox talks, monthly department meetings, and weekly management team meetings, to improve communication.
• Develop staff through coaching conversations and development plans, and take action when staff fail to meet expectations, as directed by HR.
• Review production results daily, weekly, and monthly.
• Monitor staff productivity, establish standards and goals, and take appropriate action to correct deficiencies.
• Assist the manager in consistently and accurately using the staffing model to schedule staff and forecast, plan, and track salary expenditures.
• Assist with timely and accurate paperwork and electronic reporting related to HR, safety and asset protection, and accounting.
• Meet store budgets for revenue, payroll, and controllable expenses.
• Maintain proficiency in retail operations while focusing primarily on production.

Benefits

• Medical, vision, dental, and voluntary products.
• Paid time off (PTO).
• 401(k) retirement plan with up to 4% contribution.
• Tuition assistance.
• Flexible spending and health savings accounts.
• 10% discount on ESGW services.
• Employee wellness program.
• 30% discount at Goodwill stores.
• Qualifying employer for the Public Service Loan Forgiveness program, subject to applicable terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed