Assistant Manager - Long Beach, CA

LAZ Parking•Long Beach, CA

1d•Onsite

About The Position

LAZ Parking is dedicated to growth through operational and financial excellence. The team specializes in Retail Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. The Spirit of the Position: The Assistant Manager oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Requirements

At least 3 years + of supervisory experience is required.
Strong customer service experience.
Parking industry experience is required.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent team building and interpersonal skills.

Responsibilities

Ensures staff adheres to rules of conduct, policies, and procedures.
Supervises, mentors, and trains staff on day-to-day activities.
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
Responsible for running any reports related to daily revenue, other reports requested by management.
Assists with periodic training as needed.
Resolve customer service issues or questions as needed.
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Other related duties as assigned.