Assistant Manager

Dunkin (Quality Brand Group)•Tempe, AZ

5d•$18 - $21

About The Position

The Assistant Manager role is a development pathway for an individual who is already competent at running shifts and is preparing for the additional responsibilities of managing an entire store. The Assistant Manager assists the Restaurant Manager in planning, directing, and controlling store operations, and supervises employees in inventory merchandising, losses, and work hours. When directed by the Store Manager, the Assistant Manager assists with product ordering, supports sales plans to maximize sales potential, and learns the basics of P&L management. The role may include attending Restaurant Manager meetings and developing recruiting, hiring, and performance management skills, as well as knowledge needed to help ensure compliance with state and federal laws and regulations. During assigned shifts, the Assistant Manager manages the people and processes required to provide a great guest experience. The role oversees product preparation according to operational and quality standards and manages the service provided by the store team. Assistant Managers provide leadership, direction, and coaching to Crew Members, assign positions, set shift expectations, motivate team members, and give timely feedback to correct deficiencies or recognize success.

Requirements

Must be able to fluently speak and read English.
Math and writing skills.
Guest focus: anticipate and understand guests’ needs and exceed their expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, including making sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decisions, and celebrating team success.
Physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience preferred.

Responsibilities

Arrive on time to prepare for scheduled shifts.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, recognize achievements, deploy team members appropriately, and support Crew Member training as directed by the Restaurant Manager.
Communicate goals and hold team members accountable for shift performance.
Promote urgency in responding to guest needs and resolving problems; reinforce systems, tools, and procedures and correct deficiencies.
Monitor team performance and ensure quality, service, cleanliness, restaurant, and marketing standards are met during shifts.
Follow systems and processes to control labor costs, food costs, and cash.
Ensure Crew Members follow policies and procedures for cleanliness, food safety, and restaurant safety and security.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for assigned responsibilities.
Learn and become capable of performing multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
Follow brand and Quality Brand Group standards and systems to deliver food and beverages according to training.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and thoroughly cleaning guest areas and restrooms as directed.
Adhere to uniform standards, including the required hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.