Assistant Manager

Ampler Restaurant Group•Woodstock, AL

About The Position

The Assistant Manager supervises restaurant colleagues during their shift to help ensure customer satisfaction and profitability. The role receives direction and training from the General Manager and District Manager, and is responsible for directing, motivating, coaching, and following up with colleagues so that work is completed according to company procedures and standards. The Assistant Manager also provides adult supervision to colleagues under 18 and must follow applicable state and federal laws, OSHA and EEOC requirements, and company policies. The position is hands-on and includes restaurant operations such as customer service, food preparation and quality, cash management, safety and security, cost controls, paperwork, opening and closing procedures, and maintaining cleanliness and restaurant appearance. The schedule is determined by business needs, with approximately 20–30 hours per week stated as a standard schedule; hours are not guaranteed. Physical work includes lifting, squatting, and standing for extended periods.

Requirements

Be at least 18 years of age.
Have a high school diploma or equivalent and basic math skills.
Have excellent verbal communication and interpersonal skills.
Be dependable, hardworking, and able to work under pressure and in stressful situations.
Be able to work an approximate 20–30-hour weekly schedule and perform all essential job functions; hours are not guaranteed and scheduling depends on business needs.
Possess a valid driver’s license from the state of residence and maintain a driving record within company guidelines.
Meet Little Caesars-Ampler Pizza II background-verification guidelines.
Provide documentation verifying eligibility to work in the United States.
Be able to lift and move 55 pounds and reach items as high as 6 feet and as low as 6 inches from the ground.
Be able to safely and correctly control and use restaurant equipment and utensils.
Be able to apply pressure to cut products and clean equipment or utensils.
Be able to communicate effectively with customers and coworkers through reading, speaking, hearing, and writing.
Be able to understand directions, instructions, and product specifications; process and complete customer orders; and comprehend training materials and follow standard operating procedures.
Successfully complete required training programs for certification.
Be legally able to drive an automobile while adhering to state and local traffic laws.
Be able to supervise and motivate multiple people to meet goals, duties, and deadlines.

Nice To Haves

Previous experience in restaurants, retail, or a position involving customer contact is preferred.

Responsibilities

Serve customers complete and accurate orders within service-time goals and follow customer-service, station, telephone, and remedy procedures.
Prepare and ensure consistent, high-quality products according to company training materials and station guidance.
Maintain the proper workplace image and follow company conduct policies and standards.
Clean and organize work stations and maintain restaurant-image standards and applicable local health-department requirements.
Perform cash-management responsibilities and ensure colleagues follow safety and security procedures.
Direct, motivate, coach, and provide feedback to colleagues; follow up to ensure duties and standards are met.
Perform food, paper, labor, and utility cost-control tasks and monitor shift activities for compliance.
Complete daily paperwork accurately and neatly according to the Operational Resource Guide or management direction.
Follow restaurant opening and closing procedures, handle unexpected occurrences, and notify appropriate parties promptly.
Use cost-control tools and processes to help meet food, paper, and labor goals during the shift.
Prepare each shift to meet customer needs and work to ensure customers are satisfied with the service and products.
Supervise multiple colleagues and help them meet goals, duties, and deadlines.
Perform physical restaurant work, including lifting, squatting, and prolonged standing.
Work outside holding a sign when permitted by local ordinance.
Count, separate, and weigh food products and inventory items; use mathematical skills for sales, inventory, ordering, scheduling, cash handling, and business projections.