Assistant Manager

Redding • Santa Rosa, CA

9d

About The Position

The Assistant Manager assists with overseeing gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The role supports staff management, member service, facility cleanliness and maintenance, supply ordering, and operational reporting. It also provides backup support to the Club Manager and other employees as needed.

Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy, and listening skills.
• Basic computer proficiency, including Microsoft Suite.
• Hard-working, enthusiastic, and energetic attitude.
• Strong problem-resolution skills.
• Current CPR certification.
• High school diploma or GED equivalent.
• Must be at least 18 years old.

Responsibilities

• Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
• Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager as needed.
• Assist with scheduling and supervising staff.
• Oversee member service and ensure staff provides a superior customer experience.
• Assist in resolving or escalating employee issues and concerns.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate member requests, issues, and questions.
• Assist in overseeing facility cleanliness and maintenance.
• Assist in ordering supplies within a budget based on club requirements.
• Assist in tracking weekly, monthly, and annual statistics and reports.
• Provide backup support for employees who are absent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED