Assistant Manager

Griswold Home Care NJSCFL•Red Bank, NJ

About The Position

The Assistant Manager supports the daily operations of a home care office serving communities in Monmouth County, New Jersey. The role combines office support and administrative work with field interaction with caregivers and clients. It is varied and fast-paced, and includes recruiting caregivers, supporting scheduling, conducting client intakes and home visits, and helping resolve concerns among clients, families, and caregivers. Griswold Home Care provides companionship care, home services, personal care, and respite care to help adults maintain quality of life while living in the place they love. The company provides care to clients 24/7 and is an equal opportunity employer.

Requirements

Caring, empathetic, and compassionate personality.
Strong verbal and written communication skills.
Pleasant phone manner.
High level of emotional intelligence.
Organized with great attention to detail.
Good documentation skills.

Responsibilities

Source and recruit caregivers.
Build relationships with caregivers registered with the office.
Assist with answering phones.
Work collaboratively in an office environment.
Support the office manager with scheduling and administrative duties.
Conduct telephone intakes with new or potential clients.
Conduct initial home visits with new or potential clients to explain services and obtain a signed service agreement.
Conduct follow-up home visits with existing clients.
Manage scheduling activities, including arranging replacement and substitute caregivers.
Resolve differences among clients, families, and caregivers.
Maintain files in accordance with internal, state, and federal quality and compliance standards.
Coordinate, screen, and interview prospective caregivers.
Conduct service calls with prospective clients.