Assistant Manager

Excel Fitness • Front Royal, VA

8d • Onsite

About The Position

The Assistant Manager supports the General Manager in planning and implementing strategies to attract and retain members while maintaining a positive culture aligned with Excel Core Values. The role helps oversee club operations and staff, including when the General Manager is unavailable, and contributes to a clean facility, strong member service, and achievement of club performance metrics.

The Assistant Manager supports hiring, onboarding, training, coaching, and performance management for Team Players. The position also assists with scheduling, payroll verification, inventory management, maintenance work orders, marketing and outreach, team meetings, and resolution of day-to-day member issues. The role requires availability outside scheduled shifts to answer operational questions or respond to emergencies, and may require on-call support during peak season or sale expirations.

This is a full-time, nonexempt position in a fitness club environment. Standard schedules are either Friday through Monday between 11 a.m. and 10 p.m., or Monday through Thursday between 1 p.m. and 10 p.m. and Sunday between 8 a.m. and 5 p.m. Hours may extend beyond the established schedule, include weekends or overnights as needed, and change according to business needs.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• CPR/AED certification required; uncertified Team Players may complete training within the first 30 days of employment.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
• Demonstrated ability and confidence to lead and manage a team.
• Effective communication skills with internal and external customers.
• Team-oriented, motivated, and well organized.
• Ability to think critically and proactively evaluate solutions to problems.
• Ability to handle difficult situations and sensitive, highly confidential information.
• Basic understanding of Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.
• Must be able to meet the physical demands of the role, including frequent lifting and moving of up to 25 pounds and occasional lifting and moving of objects up to 75 pounds.

Responsibilities

• Assist the General Manager in planning and implementing strategies to attract and retain members while maintaining a positive culture based on Excel Core Values.
• Manage the hiring process, including candidate selection, interviews, and completion of onboarding documentation to company standards.
• Train and develop new Team Players and ensure certifications and scheduled training requirements remain current.
• Counsel and discipline Team Player performance; supervise, inspire, motivate, and coach staff.
• Support the General Manager in monitoring club KPIs, goals, and performance metrics.
• Help maintain a clean facility, welcoming atmosphere, and high standard of member service through daily inspections, task assignments, and re-inspections.
• Enter facility and equipment work orders into the Computer Maintenance Management System.
• Hold Team Players accountable to company standards, audit daily paperwork, and resolve day-to-day member issues.
• Manage club inventory, conduct inventory audits, and communicate ordering needs and recommendations to the General Manager and headquarters.
• Assist the General Manager and back office with club marketing and promotional activities.
• Create or support the club schedule and edit or verify payroll items and applicable commissions.
• Ensure Team Players follow company policies and guidelines, address minor infractions, and report major infractions to the General Manager and HR.
• Assist the General Manager with Team Player Assessments and competency evaluations.
• Remain available off shift as a contact for operational questions or emergencies, and be on call during peak season or sale expirations when needed.
• Oversee club operations and staff when the General Manager is off or unavailable.
• Represent the company at community events and other outreach activities.
• Assist with conducting and leading regularly scheduled team meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED