Assistant Manager

Southern Multifoods•Rockport, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining excellence in quality, service, and cleanliness. The Assistant Manager helps create a positive, cooperative atmosphere among employees and customers and maintains knowledge of restaurant equipment and its operation. The position is performed under general supervision and involves continuous contact with customers and employees. Typically, eight to eighteen months are required to gain job knowledge. The role supervises Shift Leaders and Team Members when acting as the manager in charge. Duties include assisting with restaurant operations and employee hiring, training, and performance reviews; performing accounting tasks and preparing reports for the home office; administering the ACT program; preparing orders to customer specifications; and helping maintain consistent customer satisfaction. Work conditions may include extreme temperatures, high noise levels, and periods without food or drink during busy times. The position requires standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.

Requirements

High school diploma or GED preferred.
Maintain a clean, neat, and well-groomed appearance.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting, scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and employees and to work the drive-through when necessary.
Good vision to observe store dynamics and safely operate kitchen equipment.
Honesty and the ability to be assertive and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction through quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Supervise Shift Leaders and Team Members when acting as the manager in charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.