Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•Center, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain high standards of quality, service, cleanliness, and hospitality. It also contributes to a positive, cooperative atmosphere among employees and customers and requires knowledge of restaurant equipment and operations. The Assistant Manager assists with hiring, training, and reviewing employee performance; performs accounting responsibilities and prepares reports for the home office; and administers the ACT program. The role prepares orders to specification, prioritizes customer service, maintains dining and work areas, operates kitchen equipment, and reports needed equipment or facility repairs to the Maintenance Department. The position is performed under general supervision and involves continuous contact with customers and employees. Job knowledge normally takes eight to eighteen months to develop.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest.
Be assertive and aggressive while remaining well mannered.
Pay attention to detail, cope with pressure, and remain calm in challenging situations.
Work as a team member and perform duties with minimal disruption to customers or fellow employees.
Tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Work as part of a team to ensure consistent customer satisfaction through excellent quality, service, and cleanliness.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Help create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment, including kitchen equipment.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
Supervise Shift Leaders and Team Members when the Manager in Charge (MIC).