Assistant Manager

Planet Fitness - Portland ME Group•Augusta, ME

About The Position

The Assistant Club Manager assists the Club Manager with club operations and helps deliver superior customer service to Planet Fitness members, prospective members, and guests. The role promotes a positive, motivating, friendly, and clean club environment that supports an exceptional “Judgement Free” experience. The Assistant Club Manager oversees team management, front-desk and membership activities, payroll and personnel processes, facility cleanliness and maintenance, inventory, and emergency response. The position also serves as a brand ambassador for a judgment-free lifestyle.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hardworking, enthusiastic, and energetic disposition.
Strong problem-resolution skills.
Must be at least 18 years old.
Must be punctual.
Must be able to be constantly on call on an immediate, as-needed basis.
Must be able to lift up to 50 pounds.
Frequent climbing, balancing, kneeling, and crouching during the shift.
Frequent cleaning of equipment and facilities.
Visible continuous activity and continual in-person or telephone communication with members during the shift.

Nice To Haves

Current CPR certification is recommended.

Responsibilities

Create a positive and motivating culture within the club and among team members.
Maintain a friendly, welcoming atmosphere and ensure staff follow customer service guidelines.
Recruit, hire, train, and develop a high-performing club team.
Complete payroll tasks, including running reports, submitting payroll, and approving time cards.
Follow policies and procedures in the employee handbook.
Obtain Regional Manager permission before purchasing retail goods or cleaning supplies.
Schedule team members and ensure shifts are covered.
Train and coach direct reports, promote accountability, and ensure adherence to Planet Fitness values and goals.
Process new-hire and ongoing personnel paperwork, maintain employee files in accordance with state regulations, and prepare HR forms as needed.
Resolve employee concerns and escalate appropriate matters to upper management.
Obtain written Regional Manager approval for overtime requests and raise requests, where applicable.
Manage disciplinary and termination activities and complete monthly and annual team evaluations.
Protect the integrity and security of staff files and sensitive company documents.
Answer phones, check members into the system, sign up new members, and conduct tours for prospective members.
Use computer systems to complete membership-related functions and explain and promote PE@PF fitness instruction classes.
Ensure staff know and are trained on marketing promotions; address member requests, issues, and questions.
Exceed minimum daily statistics and track statistics and reports weekly, monthly, and annually.
Maintain accurate daily balance sheets, complete daily bank deposits, and authorize refunds.
Oversee facility cleanliness and maintenance and help ensure the safety of employees, members, and club property.
Identify and promptly communicate equipment repair needs and manage the cleaning-supply inventory system.
Assess and assist with emergency medical situations, submit official accident reports to the Regional Manager, and follow up with members within three days.
Ensure prompt gym opening and closing when applicable and provide backup support for absent employees.
Maintain the club to a BER standard of 90% or higher and manage retail-goods inventory.
Act as a brand ambassador by leading a judgment-free lifestyle.