Assistant Manager

Taco Bell (Southern Multifoods, Inc.) • Rockport, TX

8d

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of all restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain excellence in quality, service, cleanliness, and hospitality. It also involves maintaining a positive, cooperative atmosphere among employees and customers and knowing how to operate restaurant equipment.

The position supervises Shift Leaders and Team Members when acting as the manager in charge. It is performed under general supervision and involves continuous contact with customers and employees. Job training normally takes eight to eighteen months to gain the required job knowledge.

Working conditions may include extreme temperatures in the work area, high noise levels, and periods without food or drink during busy times.

Requirements

• High school diploma or GED preferred.
• Must be clean, neat, and well groomed.
• Must have good interpersonal communication skills for working with customers and employees.
• Must have a basic understanding of fast-food operations, production procedures, and deployment procedures.
• Must be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
• Must understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
• Must be able to follow verbal and written instructions.
• Must have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
• Must have good vision to observe store dynamics and operate kitchen equipment safely.
• Must be honest.
• Must be assertive and aggressive while remaining well mannered.
• Must be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
• Must be able to work as a team member and perform job duties with minimal disruption to customers or fellow employees.
• Must be able to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
• Must have good manual dexterity to work rapidly and accurately during rush periods.
• Must be able to work as part of a team to provide consistent customer satisfaction through excellent quality, service, and cleanliness.

Responsibilities

• Assist with management of all restaurant operations.
• Help ensure quick, efficient customer service and quality products.
• Maintain excellence in quality, service, cleanliness, and hospitality.
• Create and maintain a positive and cooperative atmosphere among employees and customers.
• Maintain knowledge of and operate all restaurant equipment.
• Supervise Shift Leaders and Team Members when acting as manager in charge.
• Assist with hiring, training, and reviewing employee performance.
• Perform accounting responsibilities and prepare reports for submission to the home office.
• Administer the ACT program.
• Prepare customer orders quickly, according to specifications, and with the highest possible quality.
• Prioritize workload by serving customers first, then maintaining the dining room, then maintaining the work area.
• Acknowledge and speak to customers in a friendly and courteous manner when possible.
• Report needed equipment or facility repairs to the Maintenance Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed