Assistant Manager

Planet Fitness - Portland ME Group•Portland, ME

About The Position

The Assistant Club Manager assists the Club Manager in performing their duties and helps provide Planet Fitness members, prospective members, and guests with superior customer service and an exceptional “Judgement Free” experience. The role promotes a friendly, clean, positive, and motivating club environment. It includes team leadership and administration, front-desk and membership support, facility cleanliness and maintenance, and responding to emergencies. Basic computer proficiency and frequent physical activity are required.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hardworking, enthusiastic, and energetic attitude.
Strong problem-resolution skills.
Must be at least 18 years old.
Must be punctual.
Must be able to be constantly on call on an immediate, as-needed basis.
Must be able to lift up to 50 pounds.
Frequent climbing, balancing, kneeling, and crouching during the shift.
Visible continuous activity and continual in-person or phone conversations with members during the shift.
Frequent cleaning of equipment and facilities.

Nice To Haves

Current CPR certification is recommended.

Responsibilities

Create a positive and motivating culture within the club and among team members.
Maintain a friendly, welcoming atmosphere and ensure staff follow customer service guidelines.
Recruit, hire, train, and develop a high-performing club team.
Complete payroll functions, including running reports, submitting payroll, and approving time cards.
Follow policies and procedures in the employee handbook.
Obtain Regional Manager permission before purchasing new retail goods or cleaning supplies.
Schedule the team and ensure all shifts are covered.
Train and coach direct reports, maintain accountability, and ensure adherence to company values and goals.
Process new-hire and ongoing personnel paperwork; maintain employee files according to state regulations and prepare HR-related forms.
Resolve employee issues, escalate appropriate matters to upper management, and manage disciplinary and termination activities.
Complete monthly and annual team evaluations; submit written requests for raises to the Regional Manager when applicable.
Obtain written Regional Manager approval for overtime requests.
Protect the integrity and security of staff files and sensitive company documents.
Answer phones, check members into the system, sign up new members, and take prospective members on tours.
Use computer systems to complete membership-related functions.
Explain and promote PE@PF fitness instruction classes and ensure staff are trained on marketing promotions.
Facilitate member requests, issues, and questions, and exceed minimum daily statistics.
Track weekly, monthly, and annual statistics and reports.
Maintain accurate daily balance sheets, complete daily bank deposits, and authorize refunds.
Oversee facility cleanliness and maintenance; ensure the safety of employees, members, and club property.
Identify and promptly communicate equipment repair needs and manage cleaning-supply inventory.
Assess and assist in emergency medical situations; submit official accident reports to the Regional Manager and check back with the member within three days.
Ensure prompt gym opening and closing when applicable and provide backup support for absent employees.
Maintain the club to a BER standard of 90% or higher and serve as a brand ambassador for a judgment-free lifestyle.
Manage retail-goods inventory.