Assistant Manager

Southern Multifoods•Denton, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure efficient, high-quality restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, while maintaining standards for quality, service, cleanliness, and hospitality. It includes continuous contact with customers and employees and is performed under general supervision. Job training normally takes eight to eighteen months to gain the required job knowledge. When acting as manager in charge (MIC), the position supervises Shift Leaders and Team Members. Working conditions may include extreme temperatures in the work area and high noise levels. During busy periods, the employee may need to work without food or drink. The position requires standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.

Requirements

High school diploma or GED preferred.
Must be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations.
Help ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, cleanliness, and hospitality.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant and kitchen equipment.
When acting as manager in charge, supervise Shift Leaders and Team Members.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.
Work as part of a team to provide consistent customer satisfaction through quality, service, and cleanliness.