Assistant Manager

Valvoline Inc•Rocky River, OH

22h•Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager and helps build and lead a high-performance team that delivers Valvoline Instant Oil Change’s service experience. The role combines hands-on vehicle maintenance and customer service with supervising, training, and advising hourly employees, and ensuring company policies and procedures are consistently followed. The position includes helping oversee daily service center operations, developing employee schedules, supporting inventory and store audits, maintaining a clean and safe workplace, and opening and closing the center. The role also involves coaching and training the team to support their development.

Requirements

At least 1 year of supervisory experience, including coaching, training, and supervising a team.
Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
Experience working in a fast-paced environment and making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify areas for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in English reading, writing, and speaking.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Supervisory experience in a retail or service-related environment.

Responsibilities

Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements, and review recommended services.
Supervise daily service center operations while working on the floor and train new team members.
Work with the team to provide excellent customer service and build customer trust, loyalty, and repeat business.
Develop and maintain efficient weekly employee schedules, ensuring appropriate coverage, managing conflicts, and following labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with safety, performance, and culture audits.
Help maintain a clean, well-organized service center and a safe and secure working environment.
Open and close the service center and follow safety and security protocols.
Lead and train the team to optimize employee development.

Benefits

Weekly pay of $21.25 per hour.
Hands-on training and potential to become a Service Center Manager within 12 months.
13 paid credit hours per year at WilmU, covering partial enrollment over two semesters, and access to a free online university.
No late-night hours and holidays off.
Paid time-off availability.
Back-up child and elder care.
Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program offering free, confidential support for personal, work, family, mental health, and legal matters.
Company-provided uniforms and tools.
50% discount on VIOC automotive services.
401(k) savings plan with a 100% match up to 5%.