Assistant Manager

World Market • Katy, TX

7d

About The Position

The Assistant Manager is a key leadership role responsible for driving sales and profitability, fostering a customer-first selling culture, and executing daily business priorities. In partnership with the Store Manager, the Assistant Manager leads and develops a high-performance team while upholding World Market’s values, brand, policies, and operational standards. Leadership responsibilities may cover one or more areas, including Customer Experience, Freight Flow, Operations, and Merchandising; the assigned area depends on business needs and the associate’s experience, skills, and career goals.

The role includes coaching and developing associates, supporting customer engagement and loyalty initiatives, analyzing business trends, executing daily tasks, and maintaining visual, operational, safety, loss prevention, and inventory standards. The position may require working nights, weekends, and holidays according to business needs, standing for extended periods, bending, climbing ladders, and lifting up to 40 pounds.

Requirements

• Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Ability to plan and prioritize according to business needs.
• Strong sense of urgency.
• Attention to detail.
• Creative problem-solving skills.
• Sound decision-making skills.
• Effective delegation skills.
• Ability to execute daily priorities efficiently.
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
• Minimum age of 21 years.

Nice To Haves

• A minimum of 2+ years of leadership experience in a fast-paced specialty retail environment is preferred.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
• Analyze business trends using available reporting, identify business opportunities, and take appropriate action.
• Exemplify, maintain, and foster World Market’s culture and values.
• Plan and execute daily business tasks assigned by the Store Manager, including when acting in the Store Manager’s absence.
• Recruit, develop, and retain a high-performance, customer-focused team through training, recognition, and performance management.
• Use company tools and training resources to educate associates and validate execution of key business functions.
• Validate and maintain Loss Prevention policies and procedures and inventory management initiatives.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
• Provide in-the-moment coaching to associates.
• Plan and prioritize work according to business needs, delegate effectively, and execute daily priorities efficiently.
• De-escalate store and customer situations effectively.

Benefits

• Flexible scheduling to support lifestyle and work-life balance.
• Up to 30% shopping discount for the associate and a designated shopper.
• Wellness resources.
• Anniversary and recognition programs.
• Hands-on training for career growth.
• Eligible associates may participate in the Company’s 401(k) retirement savings plan after three months of service.
• Benefits for full-time employment, beginning on the first of the month following 30 days of continuous employment, include Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits, and Employee Assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed