Assistant Manager

Taco Bell (Southern Multifoods, Inc.)•Ennis, TX

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role helps manage all restaurant operations, supports hiring, training, and employee performance reviews, performs accounting responsibilities, and prepares reports for the home office. The Assistant Manager administers the ACT program and works under general supervision, with continuous contact with customers and employees. Normally, eight to eighteen months are required to gain job knowledge.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, and aggressive while remaining well mannered.
Pay attention to detail, cope with pressure, and remain calm when challenging situations arise.
Work as a team member and perform duties with minimal disruption to customers or fellow employees.
Tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Work with the team to ensure consistent customer satisfaction through excellent quality, service, and cleanliness.

Responsibilities

Assist with management of all operations within the restaurant.
Ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Assist in hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of equipment operation.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.