Assistant Manager

Taco Bell (Southern Multifoods, Inc.) • Athens, TX

8d

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, while promoting excellence in quality, service, cleanliness, and hospitality. It helps create a positive, cooperative atmosphere among employees and customers and requires knowledge of restaurant equipment and operations.

The Assistant Manager assists with hiring, training, and reviewing employee performance; performs accounting responsibilities and prepares reports for the home office; and administers the ACT program. The position works under general supervision and involves continuous contact with customers and employees. Training normally takes eight to eighteen months to gain job knowledge. The Assistant Manager supervises Shift Leaders and Team Members when acting as the MIC.

Requirements

• High school diploma or GED preferred.
• Maintain a clean, neat, and well-groomed appearance.
• Good interpersonal communication skills for working with customers and employees.
• Basic understanding of fast-food operations, production procedures, and deployment procedures.
• Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
• Understanding of basic sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
• Ability to follow verbal and written instructions.
• Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
• Good vision to observe store dynamics and operate kitchen equipment safely.
• Honesty.
• Ability to be assertive and aggressive while remaining well mannered.
• Attention to detail and ability to cope with pressure and remain calm in challenging situations.
• Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
• Ability to stand, walk, lift up to 50 pounds, and stoop during 90% of shift time.
• Good manual dexterity to work rapidly and accurately during rush periods.
• Ability to work as part of a team to provide consistent customer satisfaction through excellent quality, service, and cleanliness.

Responsibilities

• Assist with management of all restaurant operations.
• Ensure customer satisfaction by providing quick, efficient service and quality products.
• Maintain excellence in quality, service, cleanliness, and hospitality, and foster a positive, cooperative atmosphere among employees and customers.
• Maintain knowledge of and operate all restaurant equipment, including kitchen equipment.
• Assist with hiring, training, and reviewing employee performance.
• Perform accounting responsibilities and prepare reports for submission to the home office.
• Administer the ACT program.
• Prepare customer orders quickly, according to specifications, and with the highest possible quality.
• Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
• Acknowledge and speak to customers in a friendly and courteous manner when possible.
• Report needed equipment or facility repairs to the Maintenance Department.
• Supervise Shift Leaders and Team Members when acting as the MIC.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED