Assistant Manager

Goodwill of SWPA • Natrona Heights, PA

13d

About The Position

The Assistant Store Manager assists the Store Manager with the daily operations of a retail store or outlet. The role uses critical thinking, interpersonal skills, active listening, and management abilities to achieve sales expectations and provide customer-focused service. The Assistant Store Manager oversees personnel and helps ensure efficient store operations while developing leadership skills and contributing to the community.

The position provides leadership and direction to staff, program participants, donors, and customers to achieve production and quality goals, meet sales expectations, and support efficient store operations. It also requires adherence to organizational policies and procedures so retail operations maintain a positive internal and external appearance. Strong oral and written communication, organizational, management, problem-solving, attention-to-detail, and customer-service skills are needed.

The external hiring range is $18.08 to $19.16 per hour. The schedule varies and requires availability to work evenings, weekends, and holidays as needed. Local travel may be required.

Requirements

• High school diploma or equivalent.
• At least 1 year of management experience for external candidates.
• Internal candidates must have a high school diploma or equivalent and at least 6 months of experience in the Goodwill Team Leader role.
• Provide current, valid Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH clearances.
• Availability to work evenings, weekends, and holidays as required.
• Local travel may be required.
• Excellent oral and written communication, organizational, management, and problem-solving skills, with attention to detail and customer service.

Responsibilities

• Assist the Store Manager with daily retail store or outlet operations.
• Provide leadership and direction to staff, program participants, donors, and customers.
• Help achieve production and quality goals and meet sales expectations.
• Help ensure the store or outlet operates efficiently.
• Adhere to organizational policies and procedures and support a positive internal and external appearance.
• Provide customer-focused service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED