Assistant Manager

Domino's•Buffalo Township, PA

8h•Onsite

About The Position

The Assistant Manager supports the management team in driving operational excellence, fostering a positive team culture, and delivering exceptional customer experiences. This leadership role oversees daily shift operations, upholds quality and service standards, and helps improve business performance. The position is with a locally owned and operated franchise in North Apollo, United States.

Requirements

Proven supervisory or leadership experience in a fast-paced operational environment.
Strong team-management skills, including hiring, training, scheduling, and performance evaluation.
Expertise in cost control, budget management, and financial accountability.
Understanding of inventory management and cash handling procedures.
Excellent communication and interpersonal skills, with the ability to motivate diverse teams.
Strong analytical and problem-solving abilities and attention to detail.
Time-management skills and ability to prioritize multiple tasks effectively.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
High school diploma or equivalent.
Customer-service focus and commitment to delivering outstanding experiences.
Ability to remain composed and make decisive decisions under pressure.
Basic computer skills and familiarity with Microsoft Office applications.
Strong organizational skills and ability to manage multiple responsibilities.
Physical ability to perform the described duties, including standing, walking, lifting and carrying loads up to 50 pounds, pushing or pulling trays, occasional climbing, bending, crouching, and frequent reaching and hand use.
Ability to perform work requiring depth perception, differentiate hot and cold surfaces, direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Nice To Haves

Experience with point-of-sale systems and operational software.
Some college coursework or a business-related certification.

Responsibilities

Lead, supervise, and motivate team members during assigned shifts while following company policies and procedures.
Manage shift operations, including staffing schedules, task delegation, and performance monitoring.
Oversee cost controls, inventory management, and cash handling to maintain financial accuracy and minimize waste.
Maintain organized, accurate, and compliant paperwork and documentation.
Develop and implement team training, and provide constructive feedback and coaching.
Ensure exceptional customer service and address customer concerns professionally and empathetically.
Analyze operational metrics and performance data, identify improvement opportunities, and implement solutions.
Collaborate with the management team on strategies to support business growth and operational efficiency.
Resolve conflicts fairly and transparently, fostering an inclusive and supportive work environment.
Maintain a clean, organized, and safe workplace that meets brand standards and regulatory requirements.