Full-Time Assistant Manager

Cinemark•Erie, PA

5d•$15 - $16

About The Position

Cinemark Assistant Managers assist with the overall operation of the theatre, ensuring that policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments so they can provide support where needed and deliver inspirational training to employees. Assistant Managers may progress to Senior Assistant Manager and then Theatre Manager or General Manager after completing the Management Accreditation Program and working for at least six months. The role follows the direction of the General Manager and supports their decisions in communication with staff. It includes working across theatre departments, training and coaching team members, assisting with administrative reports, inspecting theatre property and equipment, maintaining service and appearance standards, and addressing safety, security, cleaning, and employee-relations matters. The role requires flexible availability, including evenings, weekends, and holidays, and involves frequent physical activity in a theatre environment. Pay range: $15.00–$16.15.

Requirements

Must be at least 18 years of age.
Completion of Management Foundations, Annual Certifications, and MAP Core courses within Cinemark’s Management Accreditation Program.
Complete basic food-handling training and obtain locally or state-mandated certification, health card, or food-handler permit where required.
Complete Safe Alcohol Service training if working with alcohol.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent guest-service skills.
Accurate cash-handling and basic math skills.
Ability to communicate verbally and in writing with people of varied ages, genders, and personalities, and to converse in and comprehend English effectively and regularly.
Ability to work independently and in a team environment.
Ability to take and follow direction and respond with a sense of urgency.
Excellent time-management and organizational skills, with attention to detail.
Ability to train and lead others.
Ability to resolve conflict.
Frequent bending, kneeling, and lifting up to 50 pounds; frequent standing, walking, and reaching; and ability to stand for extended periods.
Ability to work in an environment where noise may be moderate to high at times.

Nice To Haves

High school or GED graduation is preferred.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions in communications with staff.
Work in all departments and perform all theatre job functions as needed.
Train and coach team members in their specific job functions.
Assist with preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report needed building, property, and equipment repairs to the General Manager.
Ensure theatre team members follow the dress code.
Interact with guests to improve theatre service and ensure team members provide superior customer service.
Learn and follow Cinemark policies and procedures, and enforce them fairly and consistently.
Report employee-relations issues to the General Manager, or follow the specified reporting process in the General Manager’s absence.
Follow the Employee Relations Reporting Protocol and uphold the required work ethic and code of conduct.
Consistently identify and sanitize employee and guest high-contact areas.
Use personal protective equipment properly and adapt to the frequency and scope of required cleaning tasks.
Properly address safety or security issues, such as trip hazards, lighting problems, or suspicious persons.
Perform other work-related duties as assigned.