Assistant Manager

Madewell • Marlton, NJ

5d • $20 - $24

About The Position

As an Assistant Manager at Madewell, you are a key member of the leadership team, supporting a profitable business by creating genuine customer connections that foster loyalty, love of the brand, and community engagement. You provide in-the-moment feedback and coaching to help each team member perform at their highest potential. In partnership with the leadership team, you make adjustments to move the business forward and step in on tasks when needed.

Requirements

• High school diploma or an equivalent combination of education and experience.
• At least 2 years of experience in a role with similar scope; specialty retail experience is preferred.
• Effective and confident communication skills.
• Ability to process information and operate store systems accurately.
• Availability to work during busy periods, including nights, weekends, and holidays.
• Technology and app proficiency, and familiarity with industry-related blogs and feeds.
• Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).
• Ability to regularly move around all store areas and remain accessible to customers.

Nice To Haves

• Specialty retail experience.
• A strong fashion aesthetic and awareness of developments in the industry and community.
• A track record of setting and achieving goals.
• Ability to adapt quickly to change and rally a team behind new strategies and projects.
• Ability to make smart decisions by actively listening, understanding data, and looking beyond the obvious.

Responsibilities

• Model personalized customer connections that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist with customer connections or sales when necessary.
• Lead fit sessions to enhance product knowledge and inspire interest in styling.
• Share specific actions with associates to improve customer interactions and outcomes.
• Keep the team on track to meet goals and exceed customer expectations.
• Manage the selling floor and ensure the right people are in the right place at the right time.
• Step in for another manager as needed.
• Plan and execute local events that connect with the community and increase traffic and sales.
• Act in a manner aligned with the company's values.

Benefits

• Competitive base pay and bonus programs.
• Flexible days and hours.
• Merchandise discounts.
• Free, confidential 24/7 assistance with personal and work concerns.
• Personal and professional development.
• Volunteer program, disaster relief funds, and charitable matching donations.
• Medical, dental, vision, and life insurance.
• Pet insurance.
• Legal plan and identity theft protection.
• Commuter benefit.
• Paid time off and holidays.
• Parental leave, disability leave, and bereavement leave.
• 401(k) plan with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED