Restaurant Assistant Manager

Potbelly • Shoreline, WA

8d • Onsite

About The Position

The Assistant Manager leads in accordance with Potbelly’s values and develops people to deliver high-quality products and customer service, build sales, and control costs on each shift. The role exercises judgment and discretion in supervising employees and resolving customer issues, while following Potbelly operating policies and procedures. Responsibilities span people management, customer experience, sales, and profit control. This is a full-time, nonexempt, in-shop operations role with rare travel, reporting to the General Manager. The posting states associates earn $23 to $26 plus tips, based on skills and qualifications; a franchisee sets its own employment terms, including wages and benefits, which may vary.

The Assistant Manager trains, coaches, evaluates, schedules, and supports Associates, Certified Trainers, and Shift Leaders; maintains food quality, service, cleanliness, sanitation, safety, and security standards; handles customer complaints; supports shop marketing and recruiting; and controls assigned profit-and-loss items, labor, food components, waste, cash, inventory, and ordering. The role requires working at least 45 hours per week in a fast-paced, high-volume restaurant environment and meeting the physical and food-safety certification requirements described in the posting.

Requirements

• At least 2 years of management experience in a restaurant or retail environment.
• High school degree; a bachelor’s degree is preferred.
• Must complete training and pass a Food Safety Certification course. Illinois certification is through the Illinois Department of Public Health; in other states, certification is through ServSafe, the National Registry of Food Safety Professionals, or Prometric. The posting states that failure to pass after two attempts disqualifies the employee from continuing in a management capacity.
• Ability to comprehend and communicate in English verbally and in writing to perform job responsibilities.
• Ability to manage a fast-paced, high-volume, customer-focused restaurant, including organizing schedules, supervising and counseling employees, problem-solving, maintaining cleanliness, executing marketing plans, training employees, and providing great customer service.
• Ability to maintain deadlines and prioritize while running an effective shift.
• Exceptional customer service skills and strong business acumen.
• Strong written and verbal interpersonal and communication skills.
• Strong organizational skills and ability to multitask.
• Ability to build and develop strong teams and handle conflict resolution.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Knowledge of Microsoft Office.
• Must represent Potbelly Advantage and Potbelly’s values.
• Ability and stamina to work at least 45 hours per week; stand or walk 9–10 hours per day and sit 1–2 hours per day; and maintain frequent, well-paced mobility for periods up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally; frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Ability to work in warm and cool environments, indoors and outdoors, and tolerate higher noise levels and potential allergens including peanuts, eggs, dairy, gluten, soy, seafood, and shellfish.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Train, coach, and develop Associates and Shift Leaders.
• Formally evaluate Associate and Shift Leader performance, complete appraisals, and conduct weekly feedback sessions.
• Educate and enforce work rules, personnel policies, labor laws, and security and safety procedures; recommend or implement appropriate corrective action.
• Recommend hiring and retention, execute plans to reduce turnover and improve job satisfaction, and schedule Associates, Certified Trainers, and Shift Leaders effectively.
• Update the shop communication board, hold monthly team meetings, and develop the musician schedule.
• Deliver a positive customer experience and effectively handle customer complaints.
• Maintain product quality, service speed and quality, cleanliness, and sanitation standards; assign daily cleaning and follow up weekly.
• Execute, enforce, and manage food-safety requirements and practices; enforce uniform policy and manage back-of-the-house standards.
• Maintain shop security and safety by properly executing procedures.
• Drive neighborhood marketing and promotions, including sourcing and going outside the shop for recruiting and marketing.
• Control assigned profit-and-loss line items, food components, labor, waste, and cash across shifts.
• Count drawers and ensure proper cash-handling procedures.
• Update the daily prep sheet weekly, maintain food pars and inventory, and place shop orders.
• Prioritize deadlines and run an effective shift while organizing schedules, supervising and counseling employees, resolving problems, maintaining cleanliness, training employees, executing marketing plans, and providing customer service.

Benefits

• Comprehensive medical, dental, and vision benefits for eligible salaried and hourly employees.
• Group life insurance for eligible salaried and hourly employees.
• Associates earn $23 to $26 plus tips, based on skills and qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED