Assistant Manager

Links Car Wash•Houston, TX

1d•Onsite

About The Position

The Assistant Manager supports daily operations at a high-volume car wash facility. This leadership role assists with site operations, customer service, employee training, team supervision, safety compliance, sales performance, and operational efficiency. The position works with the Site Manager to maintain service standards, support business goals, and improve the customer and employee experience.

Requirements

High school diploma or GED equivalent.
Previous experience in a supervisory, team lead, or assistant manager role.
Strong leadership, coaching, and employee development skills.
Exceptional customer service and conflict-resolution abilities.
Excellent verbal and written communication skills.
Strong organizational, time-management, and multitasking capabilities.
Demonstrated problem-solving and decision-making skills.
Proficiency with point-of-sale (POS) systems, scheduling software, Microsoft Office, and basic computer applications.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

Experience in the car wash, automotive services, retail, quick-service restaurant (QSR), hospitality, customer service, or a related service industry.
Car wash industry experience.
Experience managing hourly employees.
Experience driving sales, memberships, subscriptions, or customer loyalty programs.
Knowledge of workplace safety standards and compliance practices.

Responsibilities

Assist the Site Manager with day-to-day car wash operations and execution of operating procedures, company policies, and standards.
Monitor site performance and recommend improvements to throughput, customer satisfaction, revenue, and operational efficiency.
Inspect the facility for cleanliness, equipment functionality, organization, and compliance with operational standards.
Assist with inventory management and coordinate employee schedules and staffing coverage.
Support operational goals, sales objectives, and key performance indicators.
Resolve customer inquiries and concerns, handle escalations, and support claims, complaints, and service recovery.
Promote a customer-focused culture and ensure team members provide a welcoming, professional customer experience.
Assist with recruiting, onboarding, training, and retaining employees; coach and mentor team members on procedures, service, safety, and company expectations.
Provide performance feedback and partner with the Site Manager to improve team productivity, accountability, and engagement.
Foster a positive workplace culture and lead by example.
Support sales of wash packages, memberships, upgrades, and promotions, and help achieve revenue goals.
Conduct safety inspections, identify corrective actions, support safety training, and reinforce safe work practices.
Maintain documentation related to incidents, accidents, customer claims, and safety activities.
Assist with records, reports, payroll, scheduling, inventory tracking, daily sales reporting, site expenses, and budget monitoring.
Assist with customer claim investigations, documentation, de-escalation, and approval recommendations, and keep business records accurate and up to date.