Car Wash Operations Assistant Manager

Nouria • West Springfield, MA

21h • Onsite

About The Position

Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support daily operations at a high-volume car wash facility. The Assistant Manager works closely with the Site Manager to maximize site performance, develop team members, and deliver an exceptional customer experience. The role supports facility operations, customer service, sales and membership growth, inventory management, safety and compliance, and operational performance. The Assistant Manager may lead shifts and oversee operations when the Site Manager is absent.

Requirements

• Must be at least 18 years of age.
• Must be able to work up to 50 hours per week, with additional hours as business needs require.
• Must have flexible availability to cover shifts, including evenings, weekends, and holidays if needed.
• Must work at least one weekend day.
• Must have open availability based on operational needs.
• Must be able to lift, carry, and hold up to 50 lbs.
• Must be able to work outdoors in temperatures ranging from -10°F to 100°F.
• Must be able to stand, walk, and move around vehicles for extended periods.

Nice To Haves

• Supervisory or leadership experience, preferably in car wash, automotive, retail, or service industries.
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset and commitment to exceptional service.
• Basic knowledge of car wash equipment, maintenance practices, and safety standards.
• Proficiency with Microsoft Office and basic operational software systems.
• High school diploma or equivalent.

Responsibilities

• Assist with daily site operations, including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational.
• Support workflow and vehicle-throughput improvements to minimize wait times and enhance the customer experience.
• Address customer inquiries, feedback, and concerns promptly and professionally.
• Assist in executing sales initiatives and membership growth strategies to increase revenue and customer retention.
• Monitor inventory and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support reviews of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Help resolve employee and customer concerns and maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager’s absence when needed.
• Support the physical maintenance, safety, cleanliness, and overall appearance of store facilities.

Benefits

• Competitive pay and performance incentives.
• Leadership development and advancement opportunities.
• Medical coverage for eligible team members.
• Dental coverage for eligible team members.
• Vision coverage for eligible team members.
• 401(k) savings plan.
• Paid time off.
• Paid holidays.
• Company-paid life insurance.
• Disability benefits.
• Employee assistance programs.
• Tuition assistance.
• Voluntary benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED