Assistant Manager - University

10 Fitness•Little Rock, AR

20h•$17 - $20

About The Position

The Assistant Manager at 10 Fitness helps uphold and deliver the member experience and supports the daily operation of a clean, friendly, safe, and well-maintained club. The role works closely with the General Manager on staffing, employee communication and development, sales, expenses, inventory, and club operations. Assistant Managers are expected to be honest, committed, patient, resilient, and enthusiastic leaders who help others and maintain a positive, professional environment. The position also supports members and guests by addressing service needs, promoting memberships and services, maintaining equipment and facilities, and ensuring that check-in and safety procedures are followed. Compensation is a base hourly rate of $17.00–$20.00, with the opportunity to earn monthly incentive bonuses of up to $500 based on specified KPIs.

Requirements

6–12 months of sales or customer service experience.
Basic computer skills.
High School Diploma or GED.
Ability to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and communicate effectively.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

Bachelor’s Degree in Business Administration or Exercise Science.
Personal Training Certification.

Responsibilities

Communicate daily with the General Manager about staff, members, and sales.
Work with the General Manager to maintain adequate staffing, including assisting with hiring, firing, and recruiting.
Communicate with employees through regular meetings about policy and procedure changes, sales updates, coaching and development, and disciplinary matters under the General Manager’s direction.
Ensure signage and displays are correct and employees understand and follow company policies and procedures.
Document and report harassment and discrimination claims, policy and safety violations, injuries, and other incidents.
With the General Manager’s approval and in their absence, approve time-off requests and timecard changes in the payroll system.
Coach and develop staff, including through mock sales tours, cleaning audits, instruction on Datatrak and payroll systems, and customer-service coaching.
Assist with ordering club supplies and controlling expenses, including payroll, overtime, and vendor orders.
Manage inventory by securing retail items and retaining and reviewing packing slips.
Assist with managing Group Exercise instructors, classes, and attendance at applicable locations, ensuring they meet 10 Fitness standards.
Achieve monthly and yearly club financial goals set by Corporate.
Lead or attend staff meetings as required and provide Corporate with information that may help improve its business in the club or market.
Ensure members and guests are greeted by name and helped with their fitness goals and needs.
Ensure check-in and safety precautions are followed; receive incoming inquiries and direct them to the appropriate recipients.
Handle member service matters, including lost and found, member change forms, personal training questions, and billing or payment questions.
Provide high-quality customer service, including Second Mile Service, and write and mail thank-you cards to new members daily.
Set tanning beds and massage chairs; promote and sell memberships, merchandise, and supplements; and promote Personal Training and Group Exercise.
Ensure employees follow appropriate workplace conduct and are accountable for their behavior.
Monitor equipment and facilities, submit maintenance tickets for questionable items, and ensure issues are addressed promptly.
Keep work areas and assigned zones neat and organized, and perform routine safety checks during assigned shifts.
Champion company values, staff and member safety, quality service, clear communication, a positive work environment, employee development, accountability, and sound decision-making.