Assistant Manager

Southern Multifoods•Gilmer, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain excellence in quality, service, cleanliness, and hospitality. It involves continuous contact with customers and employees and is performed under general supervision. Normally, eight to eighteen months are required to gain job knowledge. The Assistant Manager may supervise Shift Leaders and Team Members when acting as the Manager in Charge. The position also assists with employee hiring, training, and performance reviews; accounting and reporting; and administration of the ACT program. The role requires operating kitchen equipment, preparing customer orders to specification, and prioritizing service and restaurant upkeep. Working conditions may include extreme temperatures, high noise levels, and busy periods when food or drink breaks may not be possible.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Good interpersonal communication skills for working with customers and employees.
Basic understanding of fast-food operations, production procedures, and deployment procedures.
Ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Ability to follow verbal and written instructions.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.

Responsibilities

Assist with management of all restaurant operations and help ensure operational efficiency and quality.
Provide quick, efficient service and quality products to promote customer satisfaction.
Maintain quality, service, cleanliness, and hospitality standards and foster a positive, cooperative atmosphere among employees and customers.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge.
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
Operate kitchen equipment and maintain knowledge of its operation.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Report needed equipment or facility repairs to the Maintenance Department.