Assistant Manager

THE TAYLOR GROUP INC•Fort Worth, TX

1d•Onsite

About The Position

The Assistant Manager role supports the service center’s parts and service operations and customer relationships. The service center acts as a liaison between customers and the company, supplying parts and labor to service and repair Taylor products and to repair, rebuild, or replace accessories and attachments. It maintains parts inventory, issues standard supplies to service trucks, and provides additional parts as needed. The center receives customer calls and dispatches service personnel on a first-come, first-served basis, with adjustments for emergencies. Parts are also sold over the counter, mailed, or delivered in response to orders. The position requires knowledge of company policies and practices affecting customer service, Taylor products and their parts, assemblies, components, accessories, attachments, and applications. The role involves customer consultation, strong customer relations, and administrative and managerial skills for supervising assigned employees. The job description states that the position reports to the General Manager, Sudden Service, Inc.

Requirements

Thorough knowledge of Taylor products.
Topnotch mechanical skills.
Previous experience supervising employees.
Computer knowledge.
Strong customer relations abilities and willingness to address customer problems.
Administrative and managerial skills to supervise assigned employees.
Work experience with material handling equipment may be substituted for educational requirements.

Nice To Haves

A degree is a plus.

Responsibilities

Staff, train, and develop warehouse and service personnel; evaluate performance and recommend appropriate recognition and rewards.
Plan and organize schedules and activities for service personnel in the field and shop, and follow up to ensure customer needs are met.
Provide and maintain facilities and equipment for receiving, storing, and issuing parts.
Establish appropriate inventory levels for the territory and maintain them through accurate records of parts requisitions, receipts, and issuance.
Receive direct orders, sell parts over the counter, and arrange parts shipments and deliveries.
Consult with customers about service work and request service technicians as needed.
Prepare and submit periodic reports on parts, time, travel, and malfunctions for billing or payroll and for updating inventory and service-history files.
Evaluate service center performance and initiate improvements toward the company’s overall profit objective.
Cooperate with the company salesperson in the territory to build the company’s image and increase sales.
Administer the area of authority with intensity, consistency, good judgment, and common sense, and teach subordinates sound management practices.