Assistant Manager

Planet Fitness • Danbury, CT

1d • $19 - $19 • Onsite

About The Position

Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel, assisting the General Manager, and ensuring effective day-to-day front-of-house activities. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating, communicating effectively with management, and providing superior service to members and guests.

The Assistant Manager helps drive club performance, develops knowledge of club services and competitors, supports recruiting, monitors inventory and sales, and helps uphold company standards. The position also involves maintaining club cleanliness, supporting and developing employees, coordinating disciplinary actions with management and Human Resources, helping cover shifts, and assisting with club audits.

The listed schedule is primarily weekday afternoons and evenings, with a Saturday morning shift; Friday and Sunday are listed as days off. Hours may vary during initial training and according to facility needs. The role is full-time, based in Danbury, Connecticut, with negligible travel.

Requirements

• At least 6 months of supervisor or manager experience in a high-volume restaurant or retail environment.
• High school diploma or equivalent.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Word and Excel.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making skills.
• Self-starter able to take initiative with minimal direction and supervision.
• Basic computer, math, and communication skills.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Strong problem-resolution skills.
• Ability to work a flexible rotating schedule and cover shifts as needed.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• Associate degree preferred.
• One year of supervisor or manager experience preferred.
• Bilingual ability preferred.
• Open or flexible availability is a plus.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop thorough knowledge of club services, programs, products, and key competitors.
• Assist with interviewing and recruitment by conducting initial phone interviews of front desk staff and fitness instructors.
• Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager to identify opportunities and adjust execution.
• Communicate and uphold company standards and lead by example in delivering the organization's mission, vision, and values.
• Manage a clean, friendly, and well-maintained club.
• Ensure team members consistently meet expectations for punctuality, dress code, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
• Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
• Cover shifts when employees call out or vacancies occur, and assist the Club Manager with shift coverage when other employees are unavailable.
• Assist with club audits to ensure all areas are clean, neat, organized, and in like-new condition.
• Mentor front-end employees and support their career growth through training, development, and performance assessment.
• Perform other duties assigned by the Club Manager.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree