Assistant Manager

Taco Bell (Southern Multifoods, Inc.) • Kingsville, TX

8d

About The Position

The Assistant Manager assists with management responsibilities and ensures the efficiency and quality of all restaurant operations. The role supports customer satisfaction through quick, efficient service and quality products, and helps maintain excellence in quality, service, cleanliness, and hospitality. It also involves creating a positive, cooperative atmosphere among employees and customers and maintaining knowledge of restaurant equipment and its operation.

The position assists with hiring, training, and reviewing employee performance; accounting and report preparation; and administration of the ACT program. The Assistant Manager prepares customer orders to specification, prioritizes customers and restaurant upkeep, operates kitchen equipment, and reports needed equipment or facilities repairs. The role is performed under general supervision, involves continuous contact with customers and employees, and normally requires eight to eighteen months to gain job knowledge. Shift Leaders and Team Members are supervised when the Assistant Manager is the manager in charge.

Requirements

• High school diploma or GED preferred.
• Maintain a clean, neat, and well-groomed appearance.
• Good interpersonal communication skills for working with customers and employees.
• Basic understanding of fast food operations, production procedures, and deployment procedures.
• Ability to master cash control and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
• Understanding of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
• Ability to follow verbal and written instructions.
• Good hearing to work with customers and employees and to work at the drive-through when necessary.
• Good vision to observe store dynamics and operate kitchen equipment safely.
• Honesty.
• Ability to be assertive and aggressive while remaining well mannered.
• Attention to detail and ability to cope with pressure and remain calm in challenging situations.
• Ability to work as a team member while minimizing disruption to customers and fellow employees.
• Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
• Good manual dexterity to work rapidly and accurately during rush periods.
• Ability to work as part of a team to maintain consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

• Assist with management of all restaurant operations.
• Ensure customer satisfaction through quick, efficient service and quality products.
• Maintain high standards of quality, service, cleanliness, and hospitality.
• Foster a positive and cooperative atmosphere among employees and customers.
• Maintain knowledge of and operate restaurant equipment, including kitchen equipment.
• Assist with hiring, training, and reviewing employee performance.
• Perform accounting responsibilities and prepare reports for submission to the home office.
• Administer the ACT program.
• Prepare customer orders quickly, to specification, and with the highest possible quality.
• Prioritize work by serving customers first, then maintaining the dining room, then maintaining the work area.
• Acknowledge and speak with customers in a friendly and courteous manner when possible.
• Report needed equipment or facilities repairs to the Maintenance Department.
• Supervise Shift Leaders and Team Members when serving as the manager in charge.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED