Assistant Manager

Southern Multifoods•Rusk, TX

About The Position

The Assistant Manager assists with management responsibilities and helps ensure the efficiency and quality of all restaurant operations. The role is performed under general supervision and involves continuous contact with customers and employees. Job knowledge normally takes eight to eighteen months to acquire. The Assistant Manager helps manage restaurant operations, supports employee hiring, training, and performance reviews, performs accounting tasks and prepares reports for the home office, and administers the ACT program. The position also includes preparing orders, maintaining customer satisfaction and restaurant cleanliness, operating kitchen equipment, and reporting repair needs. The work area may have extreme temperatures and high noise levels. During busy periods, the employee may need to work without food or drink. The role requires standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time, as well as manual dexterity to work quickly and accurately during rush periods.

Requirements

High school diploma or GED preferred.
Be clean, neat, and well groomed.
Have good interpersonal communication skills for working with customers and employees.
Have a basic understanding of fast-food operations, production procedures, and deployment procedures.
Be able to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
Understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
Be able to follow verbal and written instructions.
Have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Have good vision to observe store dynamics and operate kitchen equipment safely.
Be honest, assertive, aggressive, and well mannered.
Be able to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Be able to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Be able to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Have good manual dexterity to work rapidly and accurately during rush periods.
Be able to work as part of a team to support consistent customer satisfaction through excellent quality, service, and cleanliness.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assist with management of all restaurant operations.
Ensure customer satisfaction through quick, efficient service and quality products.
Maintain quality, service, cleanliness, and hospitality standards.
Promote a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all restaurant equipment.
Supervise Shift Leaders and Team Members when acting as the Manager in Charge (MIC).
Assist with hiring, training, and reviewing employee performance.
Perform accounting responsibilities and prepare reports for submission to the home office.
Administer the ACT program.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Report needed equipment or facilities repairs to the Maintenance Department.