About The Position

The Assistant Manager is responsible for everything that happens during a shift, setting an example for the crew and ensuring company policies and procedures are followed. The role involves overseeing store operations and delivering strong customer service while supporting cost controls, staffing, inventory, cash handling, food management, scheduling, cleanliness, marketing, and profitability. The job requires judgment, basic math, multitasking, and the ability to direct activities and work effectively under pressure. The position also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and on-the-job training are provided. The role has physical demands and environmental exposures associated with restaurant work, including standing, walking, lifting and carrying supplies, and working around hot surfaces, sharp edges, and varying temperatures.

Requirements

  • Must be 18 years of age or older.
  • Reliable transportation to and from work.
  • Good background check and motor vehicle record (BGC/MVR).
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination and ability to make rapid, precise movements.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to lift and unload deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
  • Ability to stand for most tasks, walk short distances, carry supplies, push or pull trays on dollies, and occasionally navigate stairs or climb a ladder.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Follow all company policies and procedures and ensure the crew does the same.
  • Manage staffing, paperwork, cost controls, cash control, food management, and work schedules.
  • Maintain store image and standards, provide customer service, and support attendance and punctuality expectations.
  • Support transportation coordination, store cleanliness, marketing, and profitability.
  • Operate store equipment, stock ingredients, and prepare products.
  • Receive and process telephone orders and communicate with customers and co-workers.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
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