Assistant Manager (03176) - 1049 S Ferdon Blvd

Domino's Franchise•Crestview, FL

About The Position

The Assistant Manager assists the General Manager with coordinating store operations and taking ownership of tasks assigned to the team. The role includes day-to-day operational responsibilities such as cost, inventory, and cash control, customer relations, staffing, paperwork, food management, time management, store cleanliness, and marketing. The Assistant Manager helps develop managers by setting an example and mentoring team members, encourages current employees, recruits new team members, and ensures that policies, procedures, and Domino’s image standards are followed. The position also involves providing great customer service and effective service recovery, and maintaining dependable attendance and punctuality. The role includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing orders, taking inventory, completing paperwork, and cleaning the store and equipment. Team members must communicate with customers and coworkers, follow written instructions, process orders by phone and in person, handle money accurately, and enter orders using a keyboard or touch screen. Delivery duties may include delivering products by car to customers, distributing flyers and door hangers, and navigating delivery locations, including multi-story buildings and adverse terrain. Delivery requires a valid driver’s license and safe driving record, access to an insured vehicle for delivery, and the ability to carry products while walking and climbing stairs. Work may involve exposure to varying and sometimes adverse weather conditions.

Requirements

Knowledge of operational tasks and ability to train others in those tasks.
Ability to operate all equipment.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
For delivery duties: valid driver’s license with a safe driving record meeting company standards.
For delivery duties: access to an insured vehicle that can be used for delivery.
For delivery duties: navigational skills to read a map and locate addresses in the delivery area.
For delivery duties: ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
For delivery duties: far vision and night vision for driving.

Responsibilities

Assist the General Manager in coordinating store operations and completing team tasks and assignments.
Handle day-to-day operations, including cost controls, inventory control, cash control, and customer relations.
Develop managers by setting an example and mentoring team members.
Follow store policies and procedures and ensure the crew does the same.
Encourage current team members and recruit new employees.
Manage staffing, paperwork, food, and time.
Maintain a professional appearance and promote Domino’s image standards.
Provide customer service and effective service recovery.
Maintain attendance and punctuality.
Support store cleanliness and marketing.
Learn and train others in operational tasks and operate store equipment.
Stock ingredients, prepare products, receive and process orders, take inventory, complete paperwork, and clean the store and equipment.
When assigned delivery duties, deliver products by car to customers and distribute flyers and door hangers.