Assistant Manager

IFH CT OPERATIONS, INC • Derby, CT

19d • $19 - $19 • Onsite

About The Position

Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel, assisting the General Manager, and ensuring effective day-to-day front-of-house activities. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating effectively, communicating with management, and providing superior customer service to members and guests.

The Assistant Manager helps drive club metrics and business performance, develops knowledge of club services and competitors, supports recruitment, monitors inventory and sales, and helps maintain company standards and a clean, friendly, well-maintained club. The role also includes supporting team development, coordinating certain personnel actions, assisting with audits, and providing shift coverage when needed.

This is a full-time position based in Derby, Connecticut. The listed schedule includes evening weekday shifts and a Saturday morning shift, with availability subject to club needs and possible changes during initial training. The position requires physical activity, including frequent lifting and moving of up to 50 pounds and occasional lifting and moving of up to 75 pounds.

Requirements

• High school diploma or equivalent required.
• At least 6 months of supervisor or manager experience in a high-volume restaurant or retail environment.
• Basic computer proficiency, including Microsoft Office applications such as Word and Excel.
• Basic computer, math, and communication skills.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Strong problem-resolution skills.
• Ability to communicate effectively with management and provide superior customer service to members and guests.
• Ability to meet deadlines, delegate effectively, and work in a fast-paced environment.
• Ability to work a flexible rotating schedule and provide shift coverage when needed.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• Associate degree preferred.
• One year of supervisor or manager experience preferred.
• Bilingual ability preferred.
• Open or flexible availability is a plus.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop thorough knowledge of club services, programs, and products, and maintain current knowledge of key competitors.
• Assist with interviewing and recruitment by conducting initial phone interviews for front desk employees and fitness instructors.
• Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager to identify opportunities and adjust execution to improve performance.
• Communicate and uphold company standards and lead by example in delivering the organization’s mission, vision, and values.
• Manage a clean, friendly, and well-maintained club.
• Ensure team members consistently meet expectations for punctuality, dress code compliance, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
• Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
• Cover employee shifts in the event of call-outs or vacancies, or assist the Club Manager with coverage when no other employees are available.
• Assist with club audits to ensure all areas are clean, neat, organized, and in like-new condition.
• Mentor front-end employees and support career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward medical, dental, vision, LTD, STD, and illness benefits for full-time positions.
• Paid time off for full-time positions.
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree