Asst Manager-Retail

Cellco Partnership•Findlay, OH

2d•Onsite

About The Position

The Assistant Manager leads and develops a retail sales team to achieve sales targets and deliver exceptional customer experiences. The role includes coaching sales specialists, helping customers with issues and transactions, and maintaining an appealing, compliant, and functional store. The position is onsite at a defined work location and is scheduled for 40 hours per week. Compensation includes a location-based starting rate of $21.15 per hour, with annual base pay described as $42,000 to $55,000, plus commission opportunities of up to $25,000 annually and additional potential commission for top performers. Compensation varies by geography, hours worked, and performance.

Requirements

An associate degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts when necessary, typically during summer months, November through December, and/or peak vacation periods.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Demonstrated skill in negotiation and conflict negotiation, with the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing, priorities in a fast-paced environment.

Responsibilities

Inspire, train, and coach the team to deliver an exceptional customer experience.
Resolve customer issues and assist with customer transactions.
Identify sales-skill gaps and create and implement development plans to meet or exceed individual sales metrics and assigned quotas.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening Facilities, Network, or IT trouble tickets as needed.
Monitor inventory, restock shelves, maintain device security, and manage store cleanliness.
Manage store merchandising and planogram compliance in accordance with company expectations.
Complete store opening and closing activities.
Drive sales targets and financial results while creating a superior in-store experience that supports customers in choosing wireless products and services.

Benefits

Medical, dental, and vision benefits.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs and incentives, which have awarded top performers travel, gifts, and other incentives.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
Up to $8,000 per year in tuition assistance.
Discounts up to 50% off Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability insurance.
Basic and supplemental life insurance and AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.
Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.