Asst Manager-Retail

Cellco Partnership•Troy, MI

3d•Onsite

About The Position

The Assistant Manager-Retail inspires and develops a retail sales team, drives sales targets and store merchandising, and creates exceptional in-store customer experiences. The role includes coaching sales specialists, helping customers with issues and transactions, and leading day-to-day store operations to keep the location compliant, functional, and welcoming. This is an onsite role at a defined work location, with 40 scheduled weekly hours. The position requires evening, weekend, and holiday availability and may involve additional shifts during summer, November through December, or peak vacation periods. Base pay is $42,000–$55,000 annually, with the opportunity to earn up to $25,000 annually in team-based commissions when sales goals are met. Top performers may earn an additional $3,000 in commission. Compensation varies by geography, hours worked, and performance. Benefits and perks include health coverage, retirement-plan matching, paid time off, parental leave, tuition assistance, and employee discounts.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience, demonstrated through work experience and/or military experience.
Willingness to work evenings, weekends, and holidays.
Willingness to work additional shifts if necessary, typically during summer, November through December, and/or peak vacation periods.
Confident leadership and collaboration skills, with the ability to inspire team members and engage customers.
Ability to drive results, use good judgment, provide feedback, and manage multiple priorities while attending to detail.

Nice To Haves

Demonstrated ability to drive positive results in a cohesive environment with an individual commission structure.
Demonstrated negotiation and conflict negotiation skills, and the ability to build trust and act as an influencer.
Strong written and oral communication skills.
Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

Responsibilities

Inspire and develop store teams and sales specialists to deliver exceptional customer experiences.
Drive sales targets, financial results, and store merchandising.
Resolve customer issues and assist with customer transactions.
Train and coach team members to deliver an exceptional customer experience.
Identify selling-skill gaps and create and implement development plans to meet or exceed individual sales metrics and assigned quotas.
Lead store operations, including analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening Facilities, Network, or IT trouble tickets as needed.
Monitor inventory, restock products, maintain device security, and manage store cleanliness.
Manage store merchandising and planogram compliance in accordance with company expectations.
Complete store opening and closing activities.

Benefits

Medical, dental, and vision coverage.
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, qualified student loan repayments, or a combination of both.
Sales recognition programs with potential travel, gifts, and other incentives.
Five weeks of paid time off, including vacation, holidays, and personal days.
Eight weeks of paid parental leave for eligible new parents; when paired with short-term disability, the benefit may provide up to 16 weeks of paid time off for the birthing parent.
Up to $8,000 per year in tuition assistance.
Discounts up to 50% on Verizon products and services.
Additional employee discounts on attractions, automotive, travel, and more.
Short- and long-term disability coverage, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
Up to eight company-paid holidays per year and up to six personal days per year.
Adoption assistance.
Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
Newly hired employees receive up to 15 days of vacation per year, increasing with additional service.